The new Income Tax e-filing portal has had its share of glitches and hiccups that prompted union finance minister Nirmala Sitharaman to ask Infosys to fix them soon after its launch.
The income tax department officials are scheduled to meet the Infosys team on June 22 to address the issues so that users don’t face any trouble in the future.
Income Tax portal 2.0
The I-T department launched the "new taxpayer-friendly portal" on June 7. The portal has integrated immediate processing of Income Tax Returns (ITRs). It allows quick refunds, enables interactions, uploads, or any pending actions. All these actions will be displayed on a single dashboard for the taxpayers to follow up on.
The idea is to reduce the processing time for returns from the current 63 days to one day only and ensure refunds are processed seamlessly.
The new portal has free-of-cost ITR preparation software, complete with FAQs. The software helps taxpayers with ITR categories which can be quite complex to understand along with a new call centre for taxpayer assistance and queries.
Glitches and bugs
About 25 major glitches and bugs have been identified on the portal. Complaints have been pouring in from June 8 onwards with issues ranging from long logging in time, non-functioning features, and inability to respond to notices.
Nirmala Sitharaman tagged Infosys chairman Nandan Nilekani in a tweet saying, “I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided”.
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